Frequently Asked Questions

Orders are typically processed within 1–3 business days and usually arrive within 5–8 business days after shipping.

Yes. We offer free shipping on all orders.

Yes. Tracking is included with every order.

To keep your pieces looking their best, avoid direct contact with lotions, perfumes, and water. Wipe them down with a soft microfiber cloth after wearing.

Absolutely. Our bags are crafted with durable, high-quality materials and secure closures designed to hold your daily essentials while maintaining a structured, polished look.

We accept eligible return requests within 30 days of delivery for wrong items received or defective items. Items must be in their original packaging.

No. At this time, we offer refunds only.

If your return is approved because you received the wrong item or a defective item, we cover the return shipping cost.

Please email getrinza@gmail.com with your order number, a description of the issue, and clear photos of the item and packaging.

You can contact us at: getrinza@gmail.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM CST.